A hole in the bucket

During my recent visit to India, I was looking to take a bath. So I ran the tap to fill a plastic bucket for a bucket bath (only bath from a bucket is possible at my parents house in Pilani – there is not enough water pressure for showers). After 5 minutes I noticed that the bucket was not filling up despite good flow of water from the tap. Upon closer inspection I noticed that the reason was that there was a hole in the base of the bucket.

“Ma, the purpose of the bucket is to hold water. Now if there is a hole in the bucket, why do you still keep it in the bathroom. I ended up wasting a lot of water because I did not see the hole in the bottom”, I complained to my mother.

“It was a new bucket and one of the workers, working on a recent home project, made the hole. I did not want to throw it. So I figured out a way to use it”, my mother said.

“Use a bucket with a hole in it? How?”, I was truly mystified.

“I use it to drain water from wet clothes, after a wash. The water drains by itself and so I have to wring the clothes less”, my mother said with a victorious look.

This is when it stuck me how different the mindsets toward conservation and being green are in India compared to the US. In India people of my parents generation use everything to the fullest extent possible – sometimes even beyond that. They are loathe to throwing anything even a bucket with a hole in it. Perhaps we can still learn something about being green and being conscientious consumers from our parents…

Amazon & Whole foods

Amazon.com’s recent acquisition of Whole foods has set off a round of chatter about what they are really trying to accomplish with this move. Following are my thoughts:

I am really curious to see how it plays out but I would not bet against Amazon. Executives at Walmart, Kroger’s, Target etc. are right to be losing their sleep over this – they should be looking at ways to partner or invest in tech to compete with Alexa, Prime, supply chain technologies and other Amazon.com assets for engaging customers/delivering great value to customers.

Politics by Socrates

Image resultSocrates explains in his Ship Analogy, comparing the state to a complicated and large ship. In order for the ship to make safe passage it must have an experienced navigator who has knowledge of capacities of the ship, meteorology, water currents, navigational astronomy and the like. An ignorant person would not be able to guarantee safe voyage of the ship, the people in side, and its cargo.

“Imagine then a ship or a fleet in which there is a captain who is taller and stronger than any of the crew, but who is a little deaf and has a similar infirmity in sight, and whose knowledge of navigation is not much better. The sailors are quarreling with one another about the steering–every one is of the opinion that he has a right to steer, though he has never learned the art of navigation.”

“[The sailors] throng about the captain, begging and praying him to commit the helm to them; and if at any time they do not prevail, but others are preferred to them, they kill the others or throw them overboard, and having first chained up the noble captain’s senses with drink or some narcotic drug, they mutiny and take possession of the ship and make free with the stores, thus eating and drinking. They proceed on their voyage in such a manner as can be expected of them. Him who is their partisan and cleverly aids them in their plot for getting the ship out of the captain’s hands into their own whether by force or persuasion, they compliment with the name of sailor, pilot, able seaman, and abuse the other sort of man, whom they call a good-for-nothing; but that the good pilot must pay attention to the year and seasons and sky and stars and winds, and whatever else belongs to his art, if he intends to be really qualified for the command of a ship, and that he must and will be the steerer, whether other people like it or not–the possibility of this union of authority with the steerer’s art has never seriously entered into their thoughts or been made part of their calling.” (488c)

Still applicable today!!!

Nonsense

I recently finished reading “Nonsense”. A fascinating read about how human mind struggles with things that make no sense at all.

Nonsense

Nonsense

A key dimension of emotional intelligence, according to the book, is the ability to handle ambiguity. A strong need for closure which leads to a desire to resolve ambiguity. But as Nonsense reveals, our need for closure has its own dangers. It makes us stick to our first answer, which is not always the best, and it makes us search for meaning in the wrong places. When we latch onto fast and easy truths, we lose a vital opportunity to learn something new, solve a hard problem, or see the world from another perspective.

In other words, confusion–that uncomfortable mental place–has a hidden upside. We just need to know how to use it. This lively and original book points the way. The book talks about cults, espionage, hostage negotiations, Ducati, Zara and a lot of other interesting stories.

Ambiguity leads to people closing their minds and stick to preconceived notions. So if you want people to not be open to your ideas, flash them something that causes them to reconsider things – such as a red spade (An experiment from the book). On the other hand, if you want people to be open to your ideas, meet them in a place that is really comfortable for them like their homes.

One of my favorite sections of the book was about teaching. It talks about how lectures that just transfer information do a great disservice to the students. A better approach is to engage students in solving some problems that forces students to learn and apply.  The book also talks about how puzzles that require lateral thinking can teach kids to keep an open mind and to consider alternative scenarios.

Overall five stars to Jamie Holmes for a very engaging and easy to read book with a heavy dose of insight and through provoking ideas.

Here is one of the puzzles from the book (rewritten):

Don was driving his semi under an overpass when suddenly he came to a screeching halt. Don wasn’t paying enough attention and inadvertently drove under the overpass that was just barely as high as his truck. The semi was wedged so tightly that he could not go forward or backward. A fellow trucker came by and told him how he could easily get the semi out from under the bridge. What did he suggest?

(Leave comment for an answer)

Retail apps are cool again

I saw an interesting security update this week in NYTimes. Check it out here:

Beware, iPhone Users: Fake Retail Apps Are Surging Before Holidays

Here is the summary – Scammers are realizing that more and more consumers are looking for branded retail apps. They are looking for brands that don’t have an app, create a phishing app for the brand and release it in the wild. The consumer downloads the app and gets their data stolen by these fraudulent apps.

The solution is simple – brands should create/claim their apps ASAP to make sure that scammers are not able to defraud consumers looking to connect with them.

 

Apple down under

Interesting battle brewing in Australia where a consortium of large banks is demanding that Apple open up its limited access to the NFC components on the iPhone in order the level the playing field for other wallets.

Apple is pushing back hard citing security.

As you can imagine the stakes are high and the outcome could have a significant impact world-wide.

Read a great rundown and analysis here: Is the debate over Mobile payments in Australia rotten to the core?

Mobeam – cool scanning tech

Change doesn’t always have to be huge, small changes like improvement in scanning of phones by laser scanners can have huge upside.

Check out this new technology called Mobeam

From a technology perspective, Mobeam enables POS laser scanners to read barcodes on mobile devices. Light-based beaming technology pulses the phone’s proximity sensor LED to emulate the reflection of a barcode, which the laser scanner interprets as “reading” the barcode. Thus, beaming enables a mobile payment app to effectively process all barcoded promotion and non-cash payment types. In many ways beaming is like Bluetooth, NFC or Wi-Fi, a new method of contactless communication between a smartphone and a receiver, in this case, a laser scanner.

Really cool and promising because it enables phones to transmit coupon and payment information to existing hardware – laser scanner. Challenge as always is scale. There are still too few phones (Galaxy only) that have this tech…

Mobile pay – real competition is with the physical wallet

Mobile pay will not get real traction as long as customers have a physical wallet with physical cards. Replacing plastic loyalty cards is a start but to get traction for Mobile pay, vendors should focus on enabling customers to ditch the physical wallet. This means smartphones should handle all my cards like – drivers license, Costco card, insurance cards, YMCA card etc.

Imagine you get stopped by a traffic officer. To show your driver’s license, you open up your iPhone app and tap it/scan it on a tablet the officer has. Officer next asks you for insurance information, you open up your insurance card and tap/scan again. Officers looks at your information and after making sure all is well, hopefully lets you go without a ticket.

A companyddl called MorphoTrust is working on something similar for driver’s license. CNet has a great article on the company.

Now imagine going to the doctor’s office. The receptionist asks you for proof of insurance. You tap/scan your smartphone on a tablet in the office. The receptionist pulls all the information she needs on the tablet and prints out what ever is needed.

Now imagine going to your Gym and again tapping/scanning your smartphone  at the scanner/tablet at the entrance.  The current status of this market is pretty messy – YMCA has over 15 apps for different regions, developed by different agencies.

I believe mobile pay vendors have a huge opportunity to provide thought leadership, technology and security solutions to address a number of these use cases. By addressing these use cases combined with vertical out reach, mobile pay vendors will reduce consumer dependency on physical wallets and drive adoption of mobile payments.

Just Listen

If you wish to know the mind of a man, listen to his words.

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If you are in a business where effective interactions with people is an important part of your success, you should read this book. Mark Goulston, is one of those rare analytical people, who can organize, present and make sense of topic as amorphous as human interactions. “Just Listen” is filled with fun stories and is really easy to read. It is organized in 30, 6-10 page chapters that are dripping with actionable insights.
The book starts with an explanation of the persuasion cycle:

buy-in

The first and the key component is to get people to listen to what you have to say. Mark explains mirror neurons and getting them aligned is key to listening and communicating.

Goulston then talks about 9 core rules that are right on the mark:

1. Move yourself from “oh F#@& to OK”
2. Rewire yourself to listen
3. Make the other person feel “felt”
4. Be more interested than interesting
5. Make people feel valuable
6. Help people to exhale emotionally and mentally
7. Check your dissonance at the door
8. When all seems lost bare your back
9. Steer clear of toxic people

This is followed by a set of useful tools that are powerful individually but if organized and used in situations, can help you deal with tough situations. One of my favorite tools “Power thank you”/”Power apologies”  by itself is worth the price of the book.

Goulston wraps up the book with some great case studies that are fantastic examples of applying the tools in the book. On a personal note, I had a chance to apply these tools in a particularly sticky situation related to when my parents came over from India, for the summer, which setup the classic mother-in-law and wife issues.

“Your mother has an opinion on everything and she likes to share it”, my wife said one night.

A typical red-blooded Indian male would typically get defensive or passive aggressive or feel trapped in this situation but I calmly un-clipped the empathy tool from my tool belt.

“Yeah, she has a lot of opinions”, I started.

“Yeah and she get in the middle of everything. Today she was telling me about how to raise kids, when she does not even understand the personality they have and the environment they are growing up in.”, she continued.

“The other day she was telling me about how to make chicken and she is a vegetarian”, I empathized.

I could see that she was pleasantly startled.  After a few more minutes of this, she exhaled and thanked me for listening.

“I can see that she has a lot of great ideas, but I wish she would just mention them at the right time but again she is visiting after a long time and hasn’t had the context so I should be more patient”,  she concluded.

She said that she feels so much better because she can share her issues with me as I thanked Mr. Goulston for his brilliant work and promptly ordered the rest of his books.

Is this real?

The other day I was telling my kids the story of Gluscabi and the magic game bag – Its a North American Eastern Woodland – Abenaki folktale. Check it out if you haven’t heard it before.

In the story, the mighty Gluscabi captures all the animals of the world in a magic game back to avoid having to hunt every day but upon hearing the environment conservation wisdom from Grandma Woodchuck, of passing on the animal kingdom to his children, he releases all the animals.

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After hearing  the story my 7 year old asked, “Daddy, is this story real?”

I was stumped … for a few seconds.

My purpose in telling this story was to introduce the kids to the value of environmental protection which is a very real issue.

Also given the level of mendacity and hyperbole at play in current political season with whoppers such as the one by Donald Trump – “I will create jobs and the Latinos will have jobs that they don’t have right now. And I will win that vote.” – that seem as made up as the magic game bag, its not clear if truth telling is particularly important for people especially if it undercuts the message.

For the longest time when my 7 year old believed Santa was real, I felt under no obligation to correct her so why start now.

“Its a made up folktale from ancient american indians but the message is real”, I finally replied as the 7 year old drifted to sleep.